Refund policy
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return and get a full refund for the returned item(s).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, please login to your profile and follow the steps below:
- Login here https://account.fueler.store
- Click on the order that include the item(s) that you would like to return
- Request return for the item(s)
Once we receive your return request, our team will process your request and get in touch with you if necessary.
You can always contact us for any return questions at support@fueler.store
Please note that we do not cover the costs of returning the item to us. Return label will be arranged as standard and the cost of the return will be deducted from the refund. In most cases the cost of the shipping for the return is equal to the shipping cost when placing the order. You can find more information here https://fueler.store/pages/shipping-policy
Unfortunately, if you self arrange for the return label we cannot accept liability for returned goods that never reach the warehouse or are damaged during their return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received your return, and let you know when the refund is approved. Then, you’ll be automatically refunded the full amount excl. shipping (if paid) as a store credit. If refund is requested on the original payment method, please remember it can take some time for your bank or credit card company to process and post the refund too.
Unsuccessful delivery
If you failed to receive your order after 3 unsuccessful delivery attempts or refused to accept your order for some reason, this will result in either shipment return or disposal. In this case, you will be liable for the associated cost which will be deducted from your refund (if any).
Excluded from the right of cancellation
Excluded from your right to cancel your purchase are sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to return and whose seal was broken after delivery. Additionally, collectible items such as the Pirelli Tyres, Mini helmets, and car models are excluded from our return policy and can not be returned.
